Tile FAQs
How Can I See Your Tiles in Person If You're Online-Only?
We offer tile samples (typically 3x12 or 12x24") so you can see the material, color, and finish before purchasing. Samples ship for free and are perfect for matching with paint swatches, fixtures, and other design elements.
For a larger view, you can order a sheet, piece, or full box to see the full pattern and variations. We also provide Lot Photos upon request, showing actual stock for better visualization.
📧 Request samples or lot photos at: support@thetileplug.com
How Much Tile Do I Need?
Use the Tile Calculator on each product page—just enter your area’s dimensions, and it will calculate the required square footage and quantity.
💡 Pro Tip: Order 10% extra to cover cuts, fitting, and adjustments.
How Do I Get the Best Price on Tile?
- Sign up for our free newsletter for exclusive discounts and sale updates.
- We offer a Price Match Guarantee—if you find a lower price on the same tile, let us know before purchasing!
📧 Price match requests: support@thetileplug.com
How Much Does Shipping Cost?
- Free Ground Shipping on qualifying U.S. orders.
- Tile samples ship free!
- Expedited and international shipping available at checkout.
📧 Shipping inquiries: support@thetileplug.com
Where Are You Located?
We are based in New York and operate exclusively online to bring you premium tiles imported from Italy, Spain and other countries at the best prices.
📧 Need help choosing the right tile? support@thetileplug.com
What Is Your Return Policy?
- 45-day returns for unused, original-condition tiles.
- Restocking fee of 15%–25% applies.
- Custom orders, closeout tiles, and samples are non-returnable.
📧 Return requests: support@thetileplug.com
What If My Tile Arrives Damaged?
If your tile is damaged in transit:
- Inspect upon delivery and take photos.
- Email us immediately per our Damage Policy.
- We’ll arrange a replacement and file a claim.
📧 Report damage at: support@thetileplug.com
We’re here to help—reach out anytime!
